Shipping policy

Effective Date: 24 August 2026

Thank you for shopping with GENTLOOM. We are committed to delivering your men's shirts safely and on time.

1. Shipping Locations

We currently ship men's shirts to addresses across India.

International shipping may be available in the future. Please contact us if you require international delivery.

2. Order Processing Time

  • Orders are generally processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festivals, or promotional periods, processing may take a little longer.

3. Delivery Time

After your order has been shipped, the estimated delivery time is:

  • Major cities: 2–5 business days
  • Other locations: 4–7 business days
  • Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, location, weather, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products, orders above a specified value, or during promotional offers.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

You can use the tracking information to check the status of your shipment.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us at:

Email: vkrenaya@gmail.com
Phone/WhatsApp: +91 9944613788

We will coordinate with the courier company and assist you in resolving the issue.

7. Incorrect Shipping Address

Please make sure your delivery address, phone number, and other details are correct before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for re-delivery.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that someone is available to receive the package.

If the package is returned to us because of repeated delivery failure, the customer may be responsible for applicable re-shipping charges.

9. Damaged Package

If you receive a package that appears damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

This will help us investigate the issue with the courier company.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us:

GENTLOOM
Phone/WhatsApp: +91 9944613788
Email: vkrenaya@gmail.com
Address: 39/1. Kalaigner Nagar, Airport, Trichy. Pin: 620007

We are happy to assist you.

Thank you for choosing Gentloom.